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Slovenia's response

All available government capacities and capacities offered by local communities and individuals are used to accommodate people that need protection. Asylum seekers are accommodated in asylum centres, migrants from safe countries are usually placed in centres for foreigners, while accommodation centres are set up for everyone else. 




Reception centres are set up in border areas where the greatest number of refugees and migrants is expected. People in need are offered first aid, while the police tries to categorise them according to whether they are seeking international protection or not, as their further accommodation depends on it. 


Reception centres are set up in the area of the municipalities of Brežice, Dolga vas, Gruškovje, Petišovci and Središče ob Dravi; accomodation centres are set up in the area of the municipalities of Ankaran, Celje, Gornja Radgona, Lenart, Lendava, Ljubljana, Logatec, Maribor, Šentilj and Vrhnika.


In reception centres, people in need of protection are provided with basic care (food, drink, clothing) and first aid by the police, civil protection and humanitarian organisations. The police tries to determine the status of every individual at these locations. Depending on whether or not they are seeking international protection, they may or may not be be returned to a neighbouring country or their home countries, and transferred accordingly from reception centres to:

  • asylum centres (international protection seekers)
  • centres for foreigners (those waiting to be returned to neighbouring or home countries)
  • accommodation centres (those not requesting asylum, but who cannot be returned to a neighbouring or home country).

All transfers are made by train or bus.


Most of the people that come to Slovenia are placed in accommodation centres. 



Reception Centre Dobova
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Accomodation Centre Šentilj
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Vulnerable groups

Special attention is given to the most vulnerable groups, including children and unaccompanied minors, pregnant women, mothers with babies, the elderly, the disabled and persons with mental health disorders. For these most vulnerable groups, the government provides legal representatives for unaccompanied minors, short-term placement and psycho-social assistance within the social assistance network and in cooperation with non-government organisations. 


Legal representative of an unaccompanied minor

If there are unaccompanied children and minors among the refugees, the police notifies a social work centre or its emergency services, which assigns a legal representative to an unaccompanied child or minor. The legal representative takes care of everything necessary for the minor to obtain refugee status and make sure that the unaccompanied child or minor receives the necessary help. 


All the competent services must handle all procedures by considering the best interests of the child. If unaccompanied children or minors require additional care and assistance, they can be temporarily placed in crisis centres or special education institutions. The social services also take care of the accommodation of pregnant women, mothers with babies (maternity homes, safe houses, etc.), the elderly and infirm persons, disabled persons (nursing homes), etc. 



Medical care

Medical care is provided to refugees and migrants in reception and accommodation centres, the asylum centre and centre for foreigners. In reception centres, medical care is provided on the basis of population screening, while in accommodation centres, health-care workers also treat medical conditions which need urgent attention.


Refugees and migrant undergo a preventative medical examination in reception centres, where medical staff have basic medical equipment and medicine. The examination includes an enquiry about medical history with regard to contagious disease and a physical examination. Patients with contagious diseases are processed in separate rooms.


In accommodation centres, where migrants can stay for a longer period, a physician is present twice a week for three hours.


If a refugee or migrant requires emergency treatment that exceeds the capacities of the reception centre, the treatment will be provided by emergency services.


In accordance with international guidelines and legislation, accommodated persons have the right to:

  • emergency medical care and emergency transport;
  • emergency treatment based on a physician’s decision when an individual's life is directly threatened;
  • be treated for febrile conditions and in order to prevent the spread of infections that could lead to epidemic or sepsis;
  • treating or preventing poisoning;
  • medicines for treating these conditions;
  • health care for women, i. e. OB/GYN services;
  • additional medical services if the person in question has special needs and also other seekers in exceptional situations;
  • underage accommodated persons and unaccompanied minors are entitled to the same health care as citizens of the Republic of Slovenia.

The Ministry of Health sent all medical providers the same instructions, which are promptly updated if necessary.


All costs of medical services and issued medications are covered by the budget of the Republic of Slovenia. The Ministry of Health coordinates the work of medical workers and volunteers.


The activities and services listed above are defined in international legislation on refugees, asylum seekers and migrants.



Non-governmental and humanitarian organisations

Slovenian non-governmental and humanitarian organisations are actively involved in providing assistance to refugees. SLOGA, a platform of non-governmental organisations, is coordinating NGO activities and humanitarian organisations, while Slovene Philanthropy is coordinating the collection of individuals contributions.


NGOs and humanitarian organisations are coordinating their activities with the Government of the Republic of Slovenia within the government coordination group for resolving the refugee issue. They play a particularly crucial role in providing humanitarian aid, organising volunteers, protecting human rights, advocacy on behalf of refugees, providing legal assistance and information, psychosocial assistance, religious services, interpreting and cultural mediation.